Will give them one star only, as they did manage to reclaim some money, however, they take 39% + vat, which is really greedy and had I known would never have gone with them. They don't advise you of this, it is on the letter, but took me a long time to see the tiny writing. The government have put a cap of 20% on fees, unfortunately as you unwittingly sign to say you give permission to find out if you are due any ppi you are also signing you agree to paying the extortionate fee. Also, they took the payment I made out my account twice !!, they are now hounding me to pay a separate one, even though you have 14 days to pay. They email you ring you, write to you text you. Don't use them. There are cheaper ones, or better still do it yourself.