Last week I placed an on line order with Clarins and paid for next day delivery. On Friday 16.04.2021 I got a text from dpd saying that my delivery would come 3.03pm to 4.03pm. I patiently waited for my delivery to come and, looking out my front window I noticed a dpd van at the top of my street, on assuming that he was coming to me, I waited, went out my front door and noticed that he was driving off, with my order undelivered, and thus got a stupid text saying, ' Oh no you weren't there when I called, your order wont be coming till monday!!!!!' after paying for next day delivery, after waiting for dpd to come!!!!!!. Getting straight on the phone to Clarins and after some time eventually getting through to a customer service person, I was told that he went to the wrong house number and couldn't count as far as my house number, and, drove off with my order that I had paid for while I was watching him do so. On this planet you could NOT get much more stupid than that. The level of customer service, brain power, and businesslike ability, of dpd and Clarins is below poor and totally disgusting.