I am writing to express my disappointment with my recent experience at your studio regarding the rescheduling policy for a pottery class my partner and I booked. We were very much looking forward to attending the class together and enjoying a creative experience. Unfortunately, on the day of the class, my partner fell ill with flu symptoms. While I understand that your policy requires rescheduling or cancellations to be made at least three days in advance, illness is unpredictable, and we had no way of foreseeing this situation. Out of consideration for the teacher and other participants, we decided not to attend, as we did not want to risk spreading germs or disrupt the class with symptoms such as coughing. I reached out early in the morning via messages and multiple phone calls to inform the studio and request a reschedule. However, I did not receive any response until just 30 minutes before the class, at which point I was informed that rescheduling or a refund was not possible. I am extremely disappointed by the lack of understanding and flexibility shown in this situation. While I respect the importance of policies, I believe that genuine and unavoidable circumstances—such as illness—should be met with a level of compassion. A more accommodating approach would not only provide a better customer experience but also encourage responsible behavior from attendees who prioritize public health. I hope you will take this feedback into consideration and review your policies to allow for greater flexibility in cases of unexpected illness. I would appreciate the opportunity to reschedule the class or receive a full refund. I look forward to your response. Thank you.