Placed an order of 9mm ammo, 1000 rds/2 large boxes, and it was received on time, but then the fun began. I have to collect the shipment out of state, but the delay has no bearing on the quality of shipping preparation, and THAT is the sole responsibility of ClassicFirearms.
The packages were not sealed to ship the weight. First, they were the manufacturer’s boxes, so contents were displayed for the world to see. Second, paper tape was used to "reseal" the boxes, and had not been moistened to adhere. What a joke. Third, one box had been tampered with, it had been resealed with clear tape over the paper tape (that got stuck inside under the opened flap), and a 50 round box was missing.
Notified customer service and was supposedly working with Jay, but after all the pictures and communication, was essentially brushed off and told “tough luck”. He said “too late to file a claim with the shipper”. No, not the true issue. If you had packaged properly, my order would have arrived intact and no claim needed.
When the email came on what I thought of their service, I told them straight up, it was bad, including all details. They never saw fit to contact me, or make any type of adjustment for the stolen ammo or my trouble. For the value of my order, I thought they would have wanted to keep a customer, but they made it clear that all they cared about was the money and service be damned. I won’t make a second mistake with them.
2 years ago
Classic Firearms has a
3.9
average rating
from
1,186
reviews
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