My husband bought 3 AR15 tek mats, paid for the insurance, the product showed as delivered, but it wasn’t at our address. We contacted the post office but in the meantime reached out to customer service via email. My husband explained we hadn’t received our package, hadn’t heard back from the post office, and explained he paid for insurance. Jay explained that the package was transferred to USPS, the insurance didn’t cover that package any longer. That’s a bogus answer. So we are out money and without our package. Their customer service is horrible and they keep giving us the same answer. A reputable company should try and make it right. I would give 0 stars if I could.