Unethical and out to overcharge...several weeks went by without any care to resolve my complaints. I finally posted a negative Google review. 1 day after this review the Cust Svc Manager contacted me with what amounted to a 10% refund, partially in store credit. Within a couple of weeks I placed and paid another order to test our new resolution and utilize my store credit, along with a credit card. Two weeks later I had not received my order so their Cust Svc dept was contacted to determine when the shipment would arrive. I was told a 3rd party verification team did not release the order and they will not contact me with updates, but i could cancel the order. I emailed the Cust Svc Manager with an inquiry about the issue, indicating my intent to remove the previous review once my order and credit was fulfilled with this order. No reply was received but a day later my credit card was credited, EXCEPT for my previous store credit. They kept that. I called directly again and the Cust Svc Manager informed me my account was flagged and frozen after my first review and they would not do business with me any longer. Bottom line, they did not honor their first resolution, never intended to and punished me for posting a negative review due to lack of communication or care. They attempted to have me remove the review before they honored their promises. Had they completed my next order and honored their promises, the review would have been removed and problem solved. Please avoid this firm...there are many other places to do business.