My situation was VERY simular to Katy TX's issues with Classic Firearms. It started when using their pulldon list of Classic Firearms FFL's. When pulling one down selected with yellow bar of approval (as stated on their own site..."If you chose a Preferred Dealer or any other highlighted dealer from our drop-down list when you placed your order, then we already have their license on-file."). My first choice was from an FFL right around the corner from where I lived. Their site would NOT let me select that one or any other FFL in my area. Finally, just to see if site was even working, I selected one in the next town over. It was excepted. I attempted to go nack and change FFL's back to the orriginal one I wanted and the site would not allow me to. The next day, I attempted to call and was hung up on over 30 minutes on hold. Later, the FFL that I was stuck selecting called to let me know that he was not that kind of FFL and that he was going to have to return my order of 2 weapons. The next morning, I called early still waiting over 30 minutes for a Customer service rep. to answer. I told them what happened, was told that once they received weapons back then they would refund my money. The next day, the 14 round magazine (part of the order) arrived at my house. As a courtesy, I attempted to call them to let them know I received the magazine ok and that they did not have to add the cost of that item back to my card I ordered on. I was left on hold for 1 hour and 33 minutes, was "next caller on their waiting list...and suddenly, the phone went dead...AGAIN! Now I am concerned about my refund for the other 2 items after reading several other customer experiences similar to my own. Customer service is obviously NOT a high priority with Classic Firearms like it once was just 4 years ago. Buyer beware!!!!!!!!!!!