I ordered a Chinese SKS, paying an extra $20 for matching serial numbers. Nowhere in their site was there a mention of a slowed process due to COVID. I did receive an email that my order was ready for “picking”, but that it could sit there “for a while”. On June 26th, nine days after my order, after I wrote them, I was told my order was in the “packing stage”, and that it should ship in the next 24-48 hours. That was a Friday. I waited until Tuesday, giving them the full weekend plus two business days to ship, still nothing. I contacted them again, by email(Tristan has been pretty diligent with his enigmatic responses, to his credit) on Wednesday the 1st of July, asking for a specific information regarding why it hasn’t yet been shipped, and let him know I was considering canceling my order, and all he could say today is that they were dealing with “variables beyond their control”. If your company deals in products that you advertise as having, and your customer service reps are either given false data or told to lie to string customers along, your going to fail. I wish I had had the forethought, prior to my attempt to make a purchase from them, to check out company reviews. Up until this point I have not had such a disappointing experience with any other company or internet purchase. Today, I’ve written them my second to last email. My next one will either be a cancellation or an acceptance letter.