Despite the fact we arranged for our old sofa to be collected at the same time as the new one was delivered, I was then contacted days before the scheduled delivery, advising we would need to book the collection as this had not been done. This was arranged for the day before delivery (it was just a matter of luck that my partner was off work all week), but of course this left us without a sofa for a day. Not ideal, but we could live with that. Our old sofa was collected around 3 hours earlier than the time slot given. I can't attach pictures but our hallway was a mudbath resembling the entrance to Glastonbury by the time they left. Completely disrespectful to have zero awareness of a home you are entering. Our cat's food bowl was also partially bent, and parts were also left behind. I sent pictures to this company and attempted to contact them more than once about this experience but never received a response never mind a basic apology, hence this review. Considering the amount of money spent on this process in total, we were less than impressed with this service to say the least.