My recent experience with Clearabee's waste removal service was nothing short of appalling. Despite booking an XX Large Van specifically to ensure my waste could be removed in one visit, the van arrived already partly-loaded with someone else's sofa, making it impossible to complete the job. The on-site drivers admitted they could have finished the task if the van had been empty, but Clearabee's head office blatantly ignored this and insisted that the van had enough weight capacity, completely dismissing the actual issue of inadequate space. The customer service was abysmal and unprofessional. Despite multiple urgent requests, managers Nathan and Jon never called to address my concerns directly and instead continued to gaslight me through email, sticking to their false narrative. Moreover, they failed to disclose a hidden 60-minute labor charge upfront, only revealing it after the fact. Although Clearabee processed a partial refund, they refused to return £30 of the call-out fee (£60 in total) despite their blatant failure to meet the service agreement. This company’s sheer incompetence and dishonesty are horrifying, and I am shocked they are still in business. Avoid Clearabee at all costs.