Ordered man and van to remove 2 cu m of rubbish, with details of the type of rubbish included, such as some paving and small amount of brickwork. The van arrived as scheduled but there was a difference of opinion about the quantity, so one of the collectors took photographs and said there was more like 4 cu m. They said they would take the rubbish, but left all the heavy 'stuff' including a large garden planter. In fact, most of what was important to be moved, was left - over 1 cu m. The van was 'trashy' - on old and battered 'Dreams' van with the shop name half painted out. The whole collection was to say the least scruffy. We were amazed when we received a phone call about a half hour later requesting a further £50.00. We then complained about the quality of service, and that they were trying to charge for rubbish not taken. This was refunded, indicating the company accepted the service was less than adequate. We will not use this company again and cannot recommend it.