Booked with them in advance for our holiday and unfortunately our hotel was cancelled 4 days before our holiday at no fault of our own. We had to re booked another hotel that was only 10 minutes from the airport (instead of the original 1 hour journey) We contacted Clicktranfers straight away to inform them of the situation and could they help us with a part refund or change of address. The websites states you must inform them 3 days before if change of address, which we did! The company refused to give us a part refund which I can unstand however they did not agree to take us to our new location which was only a 10 minute journey. We paid £150 for our orginal journey and then had to pay for another taxi to our new hotel. Very very disappointed and will not be using again!