A terrible combination of a business in trouble (clicktransfers) and a business with zero customer service skills (Greenbus in the Algarve) - on arrival at Faro, we were delayed at passport control and baggage reclaim. Somehow this became our fault (!) and our taxi had been sent away. The Greenbus staff flatly refused to help in any way and we had to spend 60 Euros on a replacement to reach our accommodation. On returning to the UK, their 'customer service' still claimed this was our fault despite acknowledging the baggage handlers were on strike! They refused to cover the taxi fare. Clicktransfers then promised us a refund at least for the transfer - they went bust shortly after so I would imagine we're a long way down the list of creditors...