I see there's a few negative responses as you cant please everybody all the time. There is always some moaners in every review. Perhaps some people complain when its not about the company and their own use of the system. In terms of customer service I find it excellent. Good web page. easy to understand. Tell your friends and get a £20 sign up fee for each customer. If you told a friend about a good restaurant the owner wouldn't pay you for a referral. Only 5 referrals and you've saved £100 which will reduce your bill every month. the 11.14 daily charge = £3.50per month is counteracted in the £15 discount on joining and then referrals will make your electricity cheaper again. The charity is a suggested donation. click on zero if you don't want to donate. Its not compulsory. Give this company a chance and as someone said get off your bum and use your head.