I cannot even describe how angry and upset I am about what happened to my elderly Mother when she used this taxi firm today. She was in the process of getting into the vehicle when the driver suddenly drove off with the back passenger door wide open and her hanging out of the taxi desperately clinging on to the inside of the car. Luckily he stopped before driving too far but the distress this has caused my Mum who has severe arthritis is considerable and whilst the driver apologised profusely, my Mum could have been seriously injured or killed. There are some serious safety issues that need to be looked into. Unbelievably, the driver then charged her the full fare!