Very dissatisfied with the attitude of the driver and the company. I phoned up to ask if I could take my dog with me in the taxi. They said yes, it would not be a problem. I then ordered the taxi on the app as I said I would. The arrival time was quoted as 4 minutes, then it changed to 9 minutes, then the taxi arrived nearly 15 minutes after ordering. The taxi driver then refused to take us and drove off. I called to complain. This time the person who answered the phone was unpleasant and totally dismissive. When I said I was unhappy he said for me to call the dog company and not them, so I said that I would not be using them again. He then said he did not want customers like us. As a result I missed my daughter singing in the school choir today, something that I cannot get back. I recommend you find an alternative provider as these people are rude and unpleasant if you ever have cause to complain.