Just arrived extremely late again because of this company. The controllers will always tell you that the car will take 10 minutes, even when they don't have one available. They will take the booking and simply not care how long the car takes to pick up, or about whether the customer is on time. On this occasion, they only gave the job to the driver 15 minutes after I had called - and he was 15 minutes away. Had they been honest, I might or might not have used them. Either way, I would certainly have used them in the future. But now, the lie, the insult to the intelligence when they blamed it on traffic (i.e. lied again) and the damage done by my being late means that I will always choose another company. I'm sure that apps like Uber will put these people out of business. They deserve it for their short-termist abuse of their customers' trust, but it didn't have to be this way.