Complete RIP-OFF Dont even consider them if you don't want to get in depts!!! I cancelled MyPolicy insurance that works hand-in-hand with CLOSE BROTHERS. As all people I do work so not sitting at phone. After cancelling I let them that know,had nice conversation with operator whom I asked few times if I'm all sorted and free to which I was told I'm free from any financial links with the company.I didn't get any email or post from them afterwards. Now after about 2 months I recieve letter from the dept collecting company asking me to pay OVERDUE amount of £478. CANCELLATION FEE ALMOST £500?! WHERE WAS IT POINTED OUT? As financially carefull person I did have assurance from representative that I have no financial links and was discharged būt now I'm being CHASED BY DEPT COLLECTORS. Anyway I will require to go through conversation with operator, if needed through courts as there was assurance, moral compansation for ruining my time, mental harrasment, blackmailing to financial institutions. No wonder it gets over 200 complaints daily. ASSURACE,LIABILITY,TRUST??? That's a joke really!