Will put a default on your file at the drop of a hat - avoid. I was in the process of changing my household insurance as the premium had been raised by an eye-watering amount - through no fault of my own. Anyway, I need to reinsure elsewhere so set up a new plan with a new insurer, at this point I had two accounts with Close Brothers. I need to cancel the old contract and set up a new one, which I did. The new direct debit was set up and the old one cancelled. I emailed Close Brothers to inform them of what was happening but they didn't reply. They were fully reimbursed for the old account and it was settled in full by the old insurance company. However, they still decided to place a default notice on my credit file as technically I had dropped one payment, as the old insurance compay's refund took time to come back to them. So even though I was clearly simply changing insurance companies, they seemed more interested in doing me down than helping me resolve the matter. All while my mortgage payments had doubled. Thanks guys! Called them to explain and I was told they would log the complaint and I'd get an email - I didnt. They don't give a damn. Hopefully this review will posted as fast as they put the default notice on my credit file. Will post this review everywhere I can. Unecessarily aggressive behaviour with absolute disregard for current climate. Planning to re-arrange my finances to cut our the need for all credit companies like this, I suggest we all try and do the same.