Had a letter from police saying my car wasn't registered as having insurance. Contacted Close Brothers and it took forever to get through. Eventually I spoke to a guy who told me that my previous car was the one that was registered. Funny, as it was scrapped over 2 yrs ago. How does this happen?? Was told it sometimes does if you use comparison websites! Very strange as I definitely registered my current car. Said guy was supposed to call me back as my premiums were coming up a lot dearer for my current and correct car and he said he woukd sort things and phone me back. Still waiting. I cannot contact them either via e mail or any other form of communication. Keeps sending me back to original page. I've also tried to access my policy via online portal and there is notthing there except my finance agreement. Funny that isnt it. I'm currently cancelling my SO for payment and trying to contact to tell them why. Do not use this company!