large Christmas order approx £500 on 27th November for delivery 10-15th December which would have given us plenty of time to get everything forwarded on. Seems they delayed even producing any of our items as one thing was out of stock; we had 60 items, so they did not start to produce any of them or send any out until they had this one out of stock item - we would have been happy receiving a couple of deliveries. Numerous chasing and then we were promised everything would go out 18th Dec, but no, it was still sat in their warehouse on Monday morning of 21st Dec. They promised to send it out that day and here we are 17.20 on 22 Dec STILL without our delivery and have now missed last posting to get the items to our customers before Christmas. Totally abysmal service and will have to look for another supplier as we cannot afford for this to happen again. They have made us look completely inept to our own customers and not sure how many we will now lose because of this. They also need to teach their customer service staff not to sigh when we are having to chase them up yet again for an error they made! Unable to speak to founder or MD as they are on leave - weird taking leave at probably their peak time! Would be giving zero stars but review won't post unless there is at least one star which in all honestly they don't deserve!