I have made quite a few personalised orders with this company. Small orders first to try the quality, fit and sizes then another few orders in more quantity. My last order was received with a few shirts and polo shirts sizes not matching. I ordered a Large shirt that arrived with XXL size massive with a very long and wide sleeve and a polo shirt size Small for ladies that was so small that fits my 8 years old son. A complaint was made with pictures of it, the customer service thought it was not enough and asked for pictures with measure tape that I didn’t have it at the time and I let it go. After couple months and the shirts still sitting in the business cupboard because we don’t have any employee big enough to wear it, I managed to have it measured and sent the measurements again and the reply was that as it passed more than 30 days they won’t do nothing about it. The complain was made within 30 days but they asked more information. I found it very unprofessional as they are clearly in fault.