Always had a decent experience but as ever, the real test is when there is a problem. Purchased a new Stealth 3 Wood and Stealth Hybrid from them earlier this year - within a couple of months I found after a heavy downpour some, what appeared to be, rust on the face of the 3 wood (hybrid was fine). Contacted CHG - the returns manager Rob Faiyaz said to return it but as after 60 days I had to pay the return postage - with insurance with a courier is was just under £40 -I said if the club was found to be at fault I would want this refunding. Long story short I received a new club but no refund - CHG cited their t's and c's repeatedly again to which I confirmed this does not affect my statutory rights in which they should pay (or in this case) refund me the postage if there is a fault but this fell on deaf ears. I even suggested they send me a box of balls to that value which obviously costs them less. Rob even said "it wasn't rusty when we sent it out.."! he refused ot escalate it higher so I then posted all the information to the MD Ben Reeves who did not even have the courtesy to reply, They are ignoring my statutory rights so be warned if you have problems that if it's after 60 days, you have a fight on your hands. Goes without saying I won't be using again