Despite choosing a day of delivery, the team didn't show up with my appliance. They had cancelled all deliveries that day, so I had to rearrange. Despite choosing 'installation' and the taking away of my old appliance, neither of these two things happened. Two guys in a white van (contractors) turned up - and clearly didn't want the job, saying they couldn't turn off the blue valve and literally just left my new washer, still wrapped up, on the floor and my old defunct washing machine still installed. I had to pay a plumber to come later who said there was had no problem at all with the valve. Customer service is non existent at the co-op. They offered me compensation of £3.99 (original delivery charge) and when I complained, they said that I could always cancel and go to Currys myself in the car! Have requested a call back from one of the managers who, despite 4 days later, have yet to speak to me. Would not recommend the Co-op nor their cowboy contractors at all! Go to John Lewis or someone who actually cares! UPDATE: Use my washing machine for the first time and it has leaked everywhere from the appliance door!