Have ordered a couple of times and delivery was good. However, having had the fridge/freezer I purchased from them just under 4 years ago pack up during this hot weather period,despite checking with Consumer Direct that it should be of satisfactory quality for at least 6 years, they didn’t want to know and had no sympathy of my situation. The adviser I initially spoke with wanted to palm me off to the manufacturer, yet the contract is with them. Took an eternity to get through when I called back to speak with a manager , who was equally dismissive. All they were interested in was me paying for an engineer, which would have taken days to come out and confirm what I already knew and in between time, I had no means of chilling or freezing and had food deteriorating . The best the manager could say was that they had some good offers on! I wrote to their chief executive which resulted in an email from their customer services manager who again was dismissive and told me that next time I purchase and there’s a problem to send them a report! Frankly, there won’t be a next time. I purchased a new fridge freezer from AO who were excellent. Co-op Electrical were selling the same model for £55.00 more! So much for their good deals. I’ve had insurance from them for years, but due to this experience, I went elsewhere this week at renewal and again saved £70.00! All very well giving good delivery, but beyond that, they’ve had your money and don’t give a stuff. Not customer focussed at all!