Have used co-op for many funerals of 4 family members and everything went well then a few years ago i lost a dear friend that we had been living with us for over 30 years and i had looked after at home as he was disabled. I had all his money from bank ect direct to them and once the funeral was over sent me a invoice with over £1500 credit when i tried to claim it back as i could not prove i was next of kim even though i sent them letter from his doctors and other documents they asked for saying i had looked after this gentleman for 30 years they still decided to keep the money just more interested in the money that all i can say and would never use again