Beware Before Purchasing From This Company
Review: I strongly advise against making any purchases from this company due to their irresponsibility and lack of customer support. My experience has been incredibly disappointing.
I ordered two Isdin eye creams, and upon arrival, one was completely dry and unusable. I reached out to their customer service and provided pictures of the defective product as proof. Initially, their response was promising—they agreed to send a replacement as long as I returned the defective item. However, their communication took a sudden and bewildering turn the very next day. They retracted their initial solution, claiming that the product I received wasn't sold by them, therefore refusing to provide any remedy.
This situation has left me with a worthless product and a feeling of betrayal and frustration. The company's refusal to acknowledge its mistake or offer a resolution is unacceptable. If you value your money and expect reliable customer service, I urge you to consider
8 months ago
Cocooncenter has a
1.3
average rating
from
31
reviews
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