The Eureka oro 65 grinder is a very well made product. Heavy,quiet and fast. No complaints at all about the grinder. I rang Coffeteca when I received it and left a message. I never got a call back. The manual to this machine is written in Italian English and is not very helpful. Not having owned a grinder with a display etc. I had a Rancillio Rocky before so this was confusing. I think you need to include a quick setup guide in Australian English with your grinders. I had to wade through the net to get the information I needed and wasted a lot of coffee before I got an acceptable setting for a fine grind. For example I did not know that the grind knob was like 24 hour clock and that you had to turn it a good amount to get a fine grind. I received no help from you and wasted a lot of time.