If I could give 10 Stars I would.. thank you for your time with helping me through the questions I had in relation to our purchase.. We purchased the Gaggia Evo Pro and after deep diving into the world of internet I started to have some buyers remorse... all my questions were answered and I am completely in love with our purchase!! After a few attempts to dial in.. I was tasting notes I've never tasted before in coffee.. hands down an incredible machine with not too much tinkering required... star track lost part of my delivery and when i contacted Andrew it was not a problem and new beans are on the way.. I never expected that!!! I am so so so Happy that I jumped off the fence and purchased online from you ..Thank you!! x Melisa