omg, what an appalling experience buying through Coffeeteca. I had a question following placing an order - the machine I purchased was offered on the Coffeeteca website on a different webpage at a lower price, so I wanted to ask for the lower price. I submitted a form through their website, sent several emails, left 3 voice messages, and messaged them through facebook but not a single response. After not hearing from them for several days (or receiving tracking info) I contacted my bank and reported the transaction as a fraud. Ultimately, about 10 days after placing the order, the machine turned up. But what a horrible experience and I can't believe the rudeness of them not replying to any of my messages.