Everything was great when we received the item, however they sent the wrong size shoes. In order to even tell me the returns process, they made me send a photo with the evidence of the error, which I promptly did. I received the correct size box, but with the wrong size shoes inside. I stressed this was super urgent because I had a wedding to go to, but they wouldn't process a refund or send a replacement before receiving the item back, which I could only do two days afterwards because that was how long they took to tell me what the process was. Now because they won't do anything until they receive the item back, and it's been three days and they still haven't thanks to Royal Mail, I will have to go ahead and buy the shoes elsewhere.