Totally awful customer service when returning goods. I returned two sweatshirts as they were much smaller than the advertised size (even though I always buy this brand in this size). I received a refund for one item but the other has gone "missing" in the warehouse. Coggles are refusing to refund me until they find it. This is despite my tracking number showing it's been delivered. Their online customer services chat appears to be answered by bots as they fail to answer questions and just repeat that the matter is under investigation. A different "person" answers the chats each time and they don't appear to read the history. It is of no concern to me that they have lost this item - why should this hold up my refund. It's now been 12 days and they are insistent that they have to carry out a manual search for it. It sounds like its been stolen internally to me. I have now had to raise a charge back on my credit card. I tend to buy clothes at least once a month from Flannels, Hip Store, Kafka, End, Mainline, Farfetch, etc and none of these have ever given me problems like this. Do yourself a favour and avoid at all costs it just isn't worth he aggravation. I would leave a review of zero but cant - looking at other reviews my situation is a daily occurrence. UPDATE 15 July : Coggles agreed to refund me on 08 July and said the refund would be in my account within 5 working days at the latest. Guess what? No money. So I try and interact via their message service and they tell me the matter is still be investigated. I explain that they said they would refund but now they are saying they won't until the investigation is completed. I then called Coggles and they have explained that the warehouse cancelled the refund until the investigation is complete. They hide behind the warehouse as though it is a separate company. Don't believe Coggles response below to my situation. They have confirmed they are still looking into my lost parcel and will not refund until they have completed their "investigation". Joke of a company. Never again. Chargeback in process now.