Worst company I have ever dealt with by far. I bought Golden Goose trainers from them in August. I contacted them the day the order arrived to let them know one shoe didn’t have the wedge insole, so they are unwearable. I asked for them to send a replacement insole. After a week I contacted them again through their portal and was told to return them (€15 at my own cost). I got an email confirming they received my return - no refund. Contacted them again, they had to locate it in the warehouse. I posted a review on Trustpilot and got another message to say I returned the shoes in a damaged and used condition. I returned the shoes as they were defective - utter rubbish that I had worn them. Golden Goose Francy come with a pre-distressed look but I couldn’t wear them. They are fraudulently keeping my money, they delivered faulty goods. Consumer Act 2015, have you heard of it, Coggles???? The only way to deal with them now is via chargeback and reporting to Action Fraud.