Terrible customer service. I entered in the address incorrectly when ordering (sent it to the office next door to mine), and the package was seemingly delivered there. However, the office it was delivered to have no record of it, and the Royal Mail delivery driver never took a name or signature as they should have. I've been to that office 3 times now to try and find it and no luck. After 10 messages back and forth with Coggles they refused to even investigate whether the package had actually been delivered, let alone process a cancellation/refund for the lost package. Unbelievably bad service.