Do not use this company. Purchased a pair of shoes on Sunday. Checked my credit card and payment was not immediately deducted. It didn't seem right. Around an hour later I received 1 email saying the order has been processed and checked my card and money gone. Said product would be dispatched the next day which made sense being a Monday. On Monday no email or text or any message. Checked status and said processing. Late Tuesday evening still nothing. Checked again on their site at order status and still nothing. Logged onto customer chat and gave my order number. Was asked to verify my full name, full address and email account for security purposes. I mean, I order shoes it's not online banking. An order number should suffice. In this day and age of internet fraud I will be watching the credit card I used fot the purchase on their site very carefully. Let's see if any fraudulent activity occurs. Spoke online with an agent and get told and I quote "I am sorry to let you know that there has been a problem in the warehouse which has resulted in your order being stopped prior to dispatch. I will investigate further and request for the order to be sent to you as soon as possible. Should there be a problem with dispatching the order, we will arrange for this to be cancelled and for the money to be returned to your account upon confirmation of the cancellation. If you can no longer wait I can cancel this for you today." My reply was: "Why would an order be stopped prior to being dispatched? This makes no sense." Basically then told there is no stock. I requested a refund and then told it can take 3-5 working days. Tell me this, why can they take your money in minutes but then not refund in the same time? Why, if on the Sunday/Monday they know they have no stock, why not email me to notify me or update their website in my account area to show order cancelled. This takes seconds, not even minutes, but seconds to do. This site should be avoided. I wish I paid attention to the other negative reviews as they have so many for valid reasons like what happened to me and others. The management must be brain dead to run a business like that. Let's see if my money comes back or trading standards will get a call.