19 February 2015 I ordered gloves on this site. More than a 1,5 month passed but I not received my order. I wrote to customer service and a very long time waiting for an answer. When I got the answer I was shocked. Here is the original answer from support: “Hello Nurik, Thank you for getting in touch about order 50662666. We operate a 40 day policy in which we ask you to please make contact to let us know that your order has not arrived. As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement. We are very sorry for any inconvenience or disappointment caused by this. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Kind regards, Gary Coggles Customer Service Team” So, I was left without gloves and without money. People, if you want to buy something in this online store - you can just throw the money. So you at least save your time and nerves. Sincerely, Ducembaev Nurik