So I signed up for the "free trial" which resulted in getting charged 72,96€ for a subscription they hide in their small print. I canceled the subscription the same day but no - it wasn't possible because the package was personalized, already manufactured and ready to be shipped. Well, almost 2 months later there is no sign of any package and my various reminders and deadlines were all missed. Funny how the free trial arrived within 2 days! Cogniora Customer Service is not helpful at all and just responding with pre-build texts. Seeing all the other comments here I sincerely believe, tricking people into the subscription is their business model. 0/10 recommend, avoid these scammers!