Hi, I'm new to this type of investing but decided to dip my toe in the water with Coin-Royal. Registration and the initial deposit went according to plan and after a few days, a good profit was shown. However, less than a week after registration, I felt I was being pushed too fast to add to my investment. During a long conversation with Diego, my account manager suggest that this kind of investment 'may not be for me'. On reflection, I thought that he was probably right on so on 03.04.2023, I applied for a withdrawal, by way of a 'wire transfer' of all of my funds, effectively closing my account. Diego called the following day, initially suggesting that I was reneging on my previous agreement to add funds (it was a consideration, rather than an agreement). Interestingly, he then went to great lengths in trying to persuade me to cancel leaving, finally suggesting that I stayed until the end of the month and reviewed the matter then. It was only when I said, "what's done is done", did Diego confirm that I had made the withdrawal and said that a 'wire transfer' can take up to five days to process and that if I had not received the funds by then I should contact him to help the system to work. On 13th April I first attempted to contact Diego via 'whatsapp' and and, having not received a response, I followed it up by an email on that day and the following day (14th). Thinking that Diego might not be at work, I emailed Tasha , the lady I first spoke to, but have received no response from her either. As my account appears to still be active, (although not trading since 03.04.23), I have found evidence of my withdrawal application. It appears that the application was cancelled the day after the application was made. I did not make that cancellation and I can say that it was not done with my authority. I have asked Diego about it is one of my emails, but of course, have had no reply. Thus, Coin-Royal are holding on to my money, I guess unlawfully, but do not know what was in the 'small print'. Is anyone out there who can help me please? I have tried to add documentary proof but the file formats were not acceptable. However, I do have the proof.