I am very disappointed with the ordering process and communications. I ordered a vanity, and in the ordering process had to choose the specific countertop or the option to select "No Countertop." I watched the price change as different countertops made of different materials were selected. I ordered a specific countertop, but when the vanity arrived, it arrived with a backsplash but no countertop. When I attempted to contact Vanities Depot, I would only ever reach voice mail and then get a return voice mail that just stated that I had not ordered or paid for a countertop. No one ever addressed my invoice or screen shots showing how their ordering process made it look clear that a countertop was being ordered along with the vanity. I consider this a bait-and-switch approach, since I ended up having to order a countertop separately, and once that additional cost was factored in, Vanity Depot prices were no longer competitive at all and I could have ordered the item with much less frustration at my local big box hardware store. There was also a serious issue with delivery where the truck driver called me at work and said he was a half hour away but that he couldn't fit his 40ft truck into our neighborhood, and wanted me to get a truck and drive out to meet him to get the vanity delivered. When I asked what other options I would have, he said none-- the item would be returned to the warehouse and we'd have to pay for shipping. Fortunately my contractor was working that day and was able to take his personal truck and complete the delivery, but this is really unacceptable-- we don't live in a remote or difficult area, just a typical suburban neighborhood with cul de sacs. The only reason this review is two stars instead of one is that the actual vanity was high quality and in good shape when it arrived, but I would not work with Vanity Depot again.