This week's debacle - Coles failed to deliver my shopping as they say they were not able to process my payment when the bank statement shows that payment was received and then returned at Coles initiative according to the back whom I believe is telling the truth - even if they now could process the payment they cannot deliver on the same day - no grocery this week from Coles. Last delivery they placed my goods on the ground when there was specific instruction in writing to place my deliveries on a trolley just inside the door. These people are hopeless, I will sell my Coles shares.