The mince meat is usually off a number of days before the use by date. Customer service now is dreadful also. Unhelpful, arrogant manager who rejected the return of a Coles Branded product without a receipt. The customer service representative on the complaints hotline advised me that I should have been provided a refund or exchange when it was returned to the store and provided me with a Reference No. to get an exchange - when visiting the store again, I was advised the reference number was not relevant. Coles have lost the plot on customer service. My last spend at Coles Tooronga.