On arrival today for my pre booked waiting appointment regarding brake problems of which I have had checked on a number of occasions at their Bradford dealership where the car was purchased, without a concrete solution about the problem more or less from day one and having contacted Suzuki Customer Services thereafter, I was advised to seek a second opinion hence today’s visit, the service reception did not give a welcoming meet and greet, no eye contact or a positive response to my initial concern was recognised and rudely asked for the key and a technician will look at it and asked to wait, the only other conversation whilst walking around the showroom was to see if I was interested in changing the car by a sales person, shortly afterwards I was approached by the same person from the service reception to be informed that there is no problem with the brakes as per the technicians report, I immediately asked for the service receptionist whom I was dealing with to go with me to the car and allow me to show him the problem as I was not happy, his response was negative and passed me back to the original technician, having demonstrated my concerns with the technician in the car he implied that this is the way it is and that I was braking too hard, my test to him was at less than 3 mph with a firm but not sharp press on the brake pedal having advised him to wear a seat because of the severe sharp braking results, he could not offer anything further other than the comment to imply that is the was it is with this type of car, I then immediately contacted Suzuki Customer Services whilst departing from the dealership and am now awaiting a hopefully positive response. Alan Walker