My second experience with Colin Appleyard has been shocking. 12th April - finally allowed to test drive again i arrange an appointment for 08:30. Salesman is over an hour late. Then the incorrect spelling of my name in all finance documentation. Asked for a copy of the pre-sale inspection report. Still waiting for it to be emailed. Then an incorrect title used on V5 etc - had to get everything changed. Now there is something wrong with the car. Car taken to Colin Appleyard on 20th August and a fault diagnosed - as well as the handbrake tightening as the car had decided to start rolling away. Last phone call regarding the problem on 10th September. I know i should be chasing this up - but I have really lost all patience, they don't care about after service. Nothing since. Shockingly poor from a once trusted brand.