All seems well to start with good with e-mails, video's etc, and then a wonderful follow up e-mail from the 'Customer Service Department' asking if you have any questions or problems, but when you respond to the e-mail you get nothing back. Now to be fair this could be that the e-mail has headed for the Spam box, but this should be checked everyday anyway to make sure good e-mails are not lost - so with the scratches on the car which were not mentioned, and hidden from view by parking the car next to a wall, a bitter taste is left in the mouth, also doing there own in house MOT's means that they error on the side of caution where advisories are concerned! - probably would entertain buying from them again. :-(