We were recently informed that our new car had arrived, a Suzuki Ignis in part exchange for our 3 year old Suzuki Vitara. The deal had been agreed at the Ashton branch in February this year so it was quite a moment for us after waiting so long. On arrival, we were invited to view the car and to sit in it before being given a list of registration numbers to choose from. We were happy with the car and chose a memorable number. We then had to wait a little while before being shown into the manager's office to be told that we needed to pay an additional £1300 on top of the agreed and signed for balance due. To say we were astounded would be an understatement as we'd been told when ordering that the balance due was guaranteed regardless of any changes such as increased mileage. Firstly, why bother to have a signed order form with an agreed balance due in the first place. Secondly, why so cruelly drop the bombshell at the last minute after allowing us to travel to the showroom, view the car etc Although they dropped the increase by £300, to find an unexpected additional £1000 was beyond us so we had no choice but to get our deposit back and walk away. I could never do business with these people again as I can not abide dishonesty. I feel disrespected, deceived and almost like the victim of a cruel joke. I was tearful for the rest of the day.