VERY VERY VERY DISAPPOINTED
After careful consideration ie: visiting Collins and Hayes showroom in Nottingham, sending for their brochure and several swabs of material, we decided to order two Heath sofas from Russell Dean in Mytholmroyd.
After eight weeks the sofas were delivered on the 18th April 2019. Approximately eight weeks after delivery my wife noticed that the smaller sofa which stood near a window had discoloured badly. We contacted Russell Dean and Collins and Hayes and were told it had discoloured due to direct sunlight (April and May were fairly dull months), and if placed near a window we should have tilted the blinds, drawn the curtains or covered the sofa with a throw in sunny weather.
We were not informed of any of these things when ordering the sofas otherwise we would not have purchased them and the Collins and Hayes brochure displays several of their sofas standing in front of large windows with no curtains or blinds and not a throw in sight.
So take the advice of a couple of very unhappy pensioners, if you intend purchasing Collins and Hayes sofas from Russell Dean or any other retailer to stand near a window and you don’t want to live in the dark or cover your sofa every time the sun shines, think carefully before buying.
Vic and Margaret - Hayfield
5 years ago
Collins and Hayes has a
1.7
average rating
from
7
reviews
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