Exceptional service and quality! We are thrilled with our new slip cover. I had read the reviews and waffled. It can’t be that different I think. So I hire a local upholsterer. Provide the specs AND the original worn Crate & Barrel cover for cutting guide. Order the fabric online, pay local upholsterer (I’m so very clever) it runs around $500 total annnnnd it doesn’t fit. I live with it for a year as 5 star Comfort Works reviews pop up in my browser. Fast forward to arrival of Comfort Works Nomad Gray slipcover. Perfection. Concise gift bag with a festive bright red ribbon and a handwritten note offering help for any questions or issues. Slipcover fit like a glove. Comfort Works actually fit BETTER than Crate & Barrel slipcover (yeah I said it). Strong sturdy seams, not one loose string and the Nomad Gray is somehow soft to the touch. How? Durable and soft? We will be ordering from CW again for our larger version sofa in the main room. Absolutely 5 stars.