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Steve
Stay away from their Savannah Vegan Leather, almost $800 Australian for a Nockeby 3 seater cover, and within 2 years of light to average use (no kids, no pets, no parties, live on my own with the occasional visitors) the material is completely falling apart, cracked, peeling, flaking etc pretty much disintegrating, not just in areas where you sit but all over the sofa. In the first year of ownership it was great, it looked good, had many compliments, the workmanship in stitching etc is good (hence 2 stars instead of 1) but the material itself is awful. Don’t bother trying to claim repair or replacement under their guarantee, they will find excuses and blame sunlight or “user misuse” on a clear product defect, and the best they’ll offer you is a discount on another cover… considering the sofa originally cost $1100 from ikea, paying more in poor quality covers is unjustifiable, especially if it’s barely going to last another 2 years. So I’d suggest to anyone considering to purchase, try one of their other fabrics, try another cover supplier… or do what I’ll now be doing, buy an additional cover from ikea when buying a new sofa, that way you have a good quality original spare, and you’ll have Ikea’s excellent customer service and warranty coverage.
3 years ago
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Comfort Works has a 4.8 average rating from 4,674 reviews

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