I usually don't write reviews, but Comfort Works is a definite exception. In all my years of online shopping, I have never come across a more miserable shopping experience. I mistakenly ordered a sofa cover for the compact IKEA Soderhamn 3 seater sofa instead of the IKEA Soderhamn 3 seater sofa, and what sucks is that the company does not offer refunds/returns whatsoever. Ok fine. I'm left with a mistake that cost me a bunch of money and I have to pay extra to get a replacement that actually fits. I explained the whole situation to customer service (I had to do all this through email because their number isn't reachable), and I somehow got paired up with the most insanely incompetent representative named Omar B. If you get this guy, good luck getting anything done. It took me a whole month of daily emails (They only respond once a day at most) just to be able to get a new cover that actually fit my couch. He told me to resell the old one online when he knows that isn't likely. I was frustrated throughout the process because it was so slow and there was no focus on the customer at all, but I still maintained a level of respectfulness throughout, until Omar starts giving me attitude? Not what you would expect from a customer service representative at all. All throughout this email chain, Omar repeatedly calculates the numbers and pricing incorrectly, leading me to have to correct him. And at the end, he still didn't include the half off (that the company policy gives for mistake orders) for my sofa legs, but it was only a $20 USD difference. And I would much rather spend that money than to have another day or who knows how long talking to this guy. The replacement came in and the fit was still loose at the base, and not as it is supposed to fit. A whole month of stress and frustration with this guy and this company. It is possible that the company itself is not so bad, but this Omar guy certainly did not paint a good image of it for me. Terrible experience overall. I would not force this upon my worst enemy.