Beware of this company's post sales service! I ordered cushion covers for a daybed with wedge bolsters for the back cushions. The buying process was easy and the responses were quick. When I received the three cushion covers the base cushion fit perfectly. The two back cushions were the wrong dimensions. I immediately emailed and sent images detailing what I ordered and what I received. A week and a half later and I'm asked to confirm that it was delivered? I sent images of it! Other reviews bring up issues with the cradle-to-grave customer service and I second those reviews. It is a horrible method of service and makes the customer completely dependent on another's person competence instead of the company as a whole. I normally will receive one message a day (so far its only been apologies without results) despite replying immediately. The prices of the covers are great and the quality is good but customer service is worth more and Comfort Works has failed miserably.
6 years ago
Comfort Works has a
4.8
average rating
from
4,676
reviews
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